Robotic Process Automation

Robotic Process Automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software.

RPA delivers the ultimate scalable digital workforce that will enable your business to grow by discovering new efficiencies, increasing productivity, reducing costs and removing human error. Your RPA bots will also free your employees to perform higher-value activities such as interacting, creating and problem-solving.

Automate repetitive tasks, reduce costs & accelerate growth

Awareness Training

Prepare your business for RPA development by providing your team with the necessary knowledge to roll out and manage RPA initiatives.


Once you have decided to take advantage of RPA, the critical path to success is the right implementation approach.

Managed Service

To maximise RPA features and benefits for your business, RPA as a Service means that we manage your robotic workforce for you.

Sophisticated software used to create efficiencies and improve accuracy

Boost business processes and increase efficiency with Robotic Process Automation (RPA) customised for you by The Missing Link.

RPA technology is built on a rules-based system with the experience and knowledge to ensure repetitive tasks are completed with speed, accuracy and compliance.

With machine learning, intelligent automation can mimic a human worker, logging in and out of applications, copying and pasting data, opening emails and attachments, and even filling in forms.

This digital workforce will work 24/7 to manage day-to-day such as accounting and invoicing, data entry tasks, and payroll management. Importantly, as a scalable solution with an easy to understand user-interface, your RPA solution can grow to meet your expanding needs.

RPA's main objective is to improve efficiency, whilst benefiting from increased data accuracy, cost reduction and improved customer experience.


Your Partner in RPA

Allow us to automate your process for you, or we can assist in building your automation capability, to help extend the benefits of automation within your organisation.


  • What is Robotic Process Automation (RPA)?

    It's software that works within your existing systems, technology and applications to automate business processes, improving business efficiency. RPA bots execute repetitive tasks that range from simple form filling through to managing payroll and complex financial services. Benefits of RPA implementation include streamlined business processes, greater accuracy and improved customer service. Additionally, RPA automation frees existing staff to pursue higher-value activities for your business.

  • Is RPA the same as AI?

    While Artificial Intelligence (AI) and Robotic Process Automation (RPA) are different, they are inter-linked, and many organisations benefit from both. Software robots automates manual, repetitive business processes by performing the same way every time. This allows staff to be re-deployed to more complex tasks. AI simulates human intelligence processes, and unlike RPA technology, can acquire, learn and adapt using information and contextual rules. By making decisions and automating end-to-end solutions, AI can replace human labour. Where appropriate, we combine an RPA tool with artificial intelligence to extend the capabilities of automation.

  • Where is RPA used?

    The potential for robotic process automation is significant and growing by the day. Business units across all industry groups can use RPA bots to complete manual tasks ranging from opening emails and applications and completing simple form filling tasks to managing payroll and complex financial transactions. However, the potential doesn't stop there. We enhanced quote generation for Orca Tech using RPA, and reduced supply chain stress for SouthTrade International. Our automation experts can configure and implement a scalable solution to manage the repetitive tasks of your growing business.

  • What are some examples of RPA?

    Scalable RPA solutions have become more widespread across industries that range from manufacturing to financial services and government. RPA bots can handle day-to-day tasks regardless of business function, including accounting and invoicing, data entry tasks and payroll management. A digital workforce can mimic the everyday actions of an employee as they complete their daily tasks. For example, managing stock levels in a warehouse, logging in and out of applications, copying and pasting data, opening emails and applications, completing forms, and preparing responses to customer enquiries.

  • How is RPA different from traditional automation?

    Traditional automation only executes the pre-defined instructions, limiting the scope of tasks that can be automated. RPA takes us further, offering complete simple and complex tasks from beginning to end with great speed and accuracy with limited human workforce involvement. By using rules-based software, RPA bots can mimic human experts' reasoning to manage knowledge-intensive problems. RPA combines artificial intelligence and machine learning capabilities to provide a scalable digital workforce with the experience and knowledge to handle high-volume, repetitive tasks and solve business problems that previously only humans could have performed.

Streamline efficiencies

Your digital workforce is equipped to manage complex and straightforward manual tasks with ease and speed.

Automate for accuracy and consistency

RPA software completes repetitive tasks with greater accuracy than possible with a human workforce, from filling in forms to managing payroll.

Reduce costs

Reduce costs by minimising processing time to complete repetitive tasks and freeing human employees for more valuable work.

Improve customer experience

An RPA robot improves customer service by managing a manual or repetitive task with speed, accuracy and consistency.

Perfect Partner Experience